Privacy Policy

1. Information We Collect

Jaffna Comfort Inc. values your privacy. We collect information you provide directly to us, such as when you create or modify your account, request services, contact customer support, or otherwise communicate with us.

This information may include:

• Contact details: Name, email address, phone number.
• Location data: Postal address and service location details.
• Account information: Profile picture, payment method (processed securely via third-party gateways).
• Service history: Details of HVAC units, repairs, and maintenance performed at your property.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. Specifically, we may use your data to:

• Provide, maintain, and improve our HVAC installation and repair services.
• Process transactions, send invoices, and handle payments.
• Send you technical notices, updates, security alerts, and support messages (e.g., reminding you of annual maintenance).
• Respond to your comments, questions, and customer service requests.
• Assist with rebate applications (e.g., Canada Greener Homes Loan) at your explicit request.

3. Sharing of Information

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

• With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf (e.g., payment processors).
• In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process.
• With HVAC manufacturers to register your newly installed equipment for warranty purposes.

4. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. Our website uses secure, encrypted connections (SSL) to protect data transmitted between your browser and our servers.

5. Your Choices

You may update, correct, or delete your account information at any time by logging into your online account or by contacting us directly. Please note that we may retain certain information as required by law or for legitimate business purposes (e.g., tax records or warranty tracking).